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Private Care About Us

About Private Care / SERVICES YOU CAN TRUST

Private Care has been successfully providing high quality health care services since 1977.  We ensure our clients have superior care and support, whenever they need it.

Our Quality Policy

Private Care is not just another in-home care company. Our commitment to quality care and quality carers delivers a service that you can rely on.

Private Care maintains a comprehensive Quality Management System, which underpins our staff, development, customer satisfaction and business philosophy. We adhere to the quality principles of the International Standard AS/NZS ISO 9001:2008. We are also a member of Alzheimer’s Australia and other key industry associations to ensure our staff remain up to date with the latest research and service approaches and that we can refer our clients to other relevant supports.

Why choose Private Care?

A personalised care plan

Our experienced Registered Nurses take time to understand the needs of your family.  A care plan is tailored to you.

Support from Registered Nurses

Registered nurses provide all clinical services and visit your family regularly to provide support and review your needs.  Our carers are also supported 24-hours per day by Registered Nurses.

Flexibility, Choice, Confidentiality

Private Care offers a wide variety of services that can be tailored to suit your needs and the needs of your loved ones.

There are no contracts.  As your circumstances change, our services can change too.  You can increase or decrease services at any time.

Your privacy is valued and protected.

Quality Assured Services

Private care commits to:

Nurturing quality staff

  • Ensuring you experience a service you can trust
  • Providing staff who really care
  • Developing teamwork and communication
  • Maintaining a safe, happy and enjoyable work environment
  • Providing ongoing training and staff development
  • Promoting innovation and recognising achievements

Offering clients a quality care experience

  • Providing high quality care, services and leisure activities
  • Being flexible in responding to the changing needs of clients and their families
  • Continuously improving our services
  • Applying quality assurance principles and practices to improve our services

Being an industry leader in quality care

  • Meeting and exceeding nominated outcomes and standards set by the Aged Care Act 1997
  • Being compliant with all State and Federal Legislation, Acts, Agreements, Codes of Practice and Regulations
  • Ensuring that management and staff strive to achieve best practices in all aspects of work
  • Ensuring ongoing assessment of ways through which we can improve efficiency and effectiveness
  • Holding regular consultations with staff
  • Involving clients in the decision making process when forming new policies and procedures

Our Clients

Our clients have a wide variety of needs.  Each has individual preferences and priorities.  Read some of their stories and contact us to discuss your needs and how we can help you.

  • No complex contracts of lock-ins.
  • No complex fee structures with constant add-ons.
  • Just simple, caring service, paying attention to your needs.

By choosing a private service from Private Care you have complete control.

We focus attention on building strong relationships between you and our staff. We select staff we believe will be a good match for your personality and needs.  However, if for any reason the match is not ideal, simply ask us for a change and we will arrange a suitable alternative support worker. It is your home, we aim to give you control and maximise your choice.

Clients’ Stories

Click on the videos below to watch Stephanie’s story and Betty’s story.

   

QUOTE OF THE DAY

Education is the best provision for the journey to old age. — Aristotle

TODAY’S HEALTHY TIP

Put labels on things to remind you where things are or remind you to lock your door and windows at night, or let out the cat!

    Testimonial

    We find it’s the little things Private Care does for our clients that gives us peace of mind. We know they’re well supported & safe in their own homes, and benefiting from Private Care’s highly personalised approach. We receive regular updates and are always kept informed. — Anh Ngo

    There has always been someone at the end of the phone to assist with life’s minor crises and to give professional advice and support. I don’t say lightly that the quality of life of my mother in law and the quality of life for the whole family continues to be greatly enhanced by working as a team with Private Care. — Pip Friedrich